Refund Policy
14-Day Return Policy
We offer a 14-day return policy, granting you 14 days after receiving your item to request a return.
Eligibility Criteria
We only offer refunds for damaged items. If your item arrives damaged, please contact us immediately with photographic evidence of the damage within 14 days of receiving the item.
Return Questions
Should you have any queries regarding returns, please don't hesitate to reach out to us at vinadohelp@hotmail.com. We strive to respond to refund requests within 3-5 business days.
Additional Policy for 50% Off Items
For items purchased at a 50% discount or more, customers are responsible for shipping the item back to us at their own cost.
Refund Options
If you wish to request a refund, you have two options:
- Receive a 15% refund on the purchase price.
- Return the item at your own cost.